DialForce for SalesForce.com transforms how organizations contact and service their clientele. Fully integrated into SalesForce.com, DialSource is completely customizable from customer contact, call dispositions, Informavores scripting, business rules for workflow automation, and much more. DialSource is highly adaptable to best suit the needs of your company. DialSource is a complete dialing and service solution. Users experience the same multi-line dialing system with zero delay, they have come to know and love from Refractive Dialer, but with the combination of Salesforce.com they achieve a level of efficiency never before attainable.
DialForce takes the technology from Refractive Dialer and SalfesForce.com and combines them to make a product more powerful and extensive than either can provide individually. Most importantly, DialSource puts this power into YOUR hands!
As powerful as Refractive Dialer Standalone is, DialSource is even better and will completely change how you service your client AFTER contacting them. The integration of SalesForce.com allows you to customize which customers you want to reach, how to interact with them while on the phone, and most importantly how to follow up with them after the call. DialSource has even more automation and customizable options helping turn your agents into super agents.
In a recent test trial, businesses that were new to using DialSource found their agents saving up to thirty minutes on post call customer follow up due to workflow triggers and automation. That's thirty more minutes your agents could be servicing other accounts. DialSource was developed two years after Refractive Dialer, and specifically to operate seamlessly with SalesForce.com giving your team the very best and most extensive tool box imaginable.
- Query Custom Market Campaigns
- Optimize Contact Points
- VOIP Compatibility
- Call Pooling Efficiency
- Works With Informavores Call Scripting
- Disposition Logic
- Trackable Results
- Ease of Use
- Superior Support
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Which of your customers do you want to reach today? All
accounts not contacted in 30 days? All Spanish speaking?
Those with outstanding balances? With DialSource you can
generate a unique campaign by querying you SalesForce.com
account information. Giving you incredible control to
contact the accounts you need to, when you need to.
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With DialSource each record can be listed with multiple
points of contact for without having to be categorized
as multiple records. This enables accounts to have
different contact numbers and enables for more thorough
reporting when you track your results! Now agents can
even utilize and be contacted through a Skype, f
... what else?
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Now agents can even utilize and be contacted through a
VOIP ccount, such as Skype! This lowers your cost of
operations by eliminating the need for additional
telephone equipment or systems. These cost savings
are realized without the need for additional
infrastructure, investment, or complicated software.
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DialSource not only makes each agent perform better,
it brings emergent properties to your team. Through
call pooling DialSource improves the performance of
the agents logged on to the system by a factor
larger than the number of agents on it. For example,
two agents working together will have more
performance benefits than twice the output of a
single agent.
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Not just another scripting tool, Informavores is a
new technology that takes your interaction with your
client to the net level. Agents utilize the In-Call
scripting to help assist them and provide consistent
service. This scripting tool is not just editable,
it is also logical and can suggest additional
verbiage and wording that will help with the
interaction. Informavores is like having a marketing
and language expert on your team, without the cost!
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Servicing your accounts does NOT end when the phone
call does. To ensure your client is properly processed
and handled with the care they deserve, your agents
may spend up to thirty minutes performing follow-up
tasks, logging the call, scheduling appointments,
sending out emails, etc. before they move onto the
next call. With DialSource this process is expedited
to save your agents time and to increase their
performance. Customizable dispositions enable you to
automate workflow operations specific to that
disposition without having to perform routine tasks
that can sometimes be overlooked. DialSource
disposition logic makes it automatic!
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DialSource's customizable dashboards enable you to
find out exactly where you stand with performance,
lead generation, marketing campaign penetration,
call disposition ratios, costs per campaign, average
call durations per agent. You name it you can track
and report it!
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DialSource is a highly complex tool that gives businesses,
like yours, all of the tools they need to perform like
never before. It's important to note that as complex as
it is, it has been specifically engineered to be user
friendly and extremely approachable even for non-technical
people.
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Should you ever experience a difficulty with DialSource
there are technical guides, email support, and live
support agents ready and willing to help you. We base
the success of OUR business on the success of YOUR
business and view ourselves embracing the needs of our
clients to better understand them and help them reach
their goals faster and more efficiently than they imagined.
How much more could you produce in a day if the tasks that took you the longest were automatic? Find out today and perform like you never have before. Contact Us For A Trial
