Refractive Dialer is the first and only multi-line dialing system with zero delay. Simply put, Refractive Dialer allows your agents to increase the amount of contact numbers they can dial without having to sacrifice service to your customers.
Most dialing systems currently in use attempt to increase connectivity, but do so at the expense of your customers' telephony experience. When these systems connect to a live call, but an agent is not available to accept it, the call is dropped and your customer is disconnected from the telephone line.
If the agent is available to receive the call it may take the system up to eight long seconds to connect the prospective client to the available agent. When a live call is connected to the prospective client, the agent begins the contact process at a significant disadvantage because the person on the other end has likely determined this to be a sales call.
Stop losing sales due to dropped calls and angry clients! Provide your agents the proper tools they need and your customers the attention they deserve. Refractive Dialer is the answer!
With Refractive Dialer one single agent can make as many calls as a thirty person call center while providing your point of contact the attention they deserve.
Say good-bye to dead air, dropped calls, and say hello to increased sales, increased efficiency, and increased profitability.
Refractive Dialer connects you to your customers better than any other technology available and the benefits do not end here.
- Build Custom Marketing Campaigns
- Customize Agent Contact Method
- Edit In-Call Scripting
- Tailor Call Disposition Options
- Track Your Results in Real Time
-
Through our quick and easy upload process you can turn any
CSV document into a prospective client base that is ready for contact.
-
Whether working from the office, remotely, or at the coffee
shop on the corner, Refractive Dialer will be with you! As
long as you have a computer with a broadband Internet
connection, agents can choose to be contacted on any landline,
cell phone, or VOIP account.
-
To ensure the consistency of the interaction between
your agent and point of contact, Refractive Dialer has
a built in and editable scripting tool. Now you can
provide the language you would like your agents to
utilize while talking with your contacts.
-
Each experience with your client is unique and should
be handled as such. With Refractive Dialer's
customizable dispositions you can streamline how each
call is handled once complete and what kind of
follow-up is necessary.
-
Refractive Dialer's customizable dashboards enable you
to determine exactly where you stand with performance,
lead generation, marketing campaign penetration, call
disposition ratios, costs per campaign, average call
durations per agent. You name it: you can track and
report it!
Refractive Dialer provides your agents with everything they need to produce more than they ever have been able to before, resulting in tremendous gains for you in:
- Sales Revenue
- Marketing Campaign Effectiveness
- Customer Acquisition
- Lead Conversion
- Cross-Sell and Up-Sell Opportunities
- Customer Retention
- Sales Productivity
- Customer Satisfaction
